Sony in court: complaints about contradictory information regarding digital game ownership

• Consumer Rights Wiki found 30+ examples of contradictory ownership statements on the Sony website
• Sony claims in court that buyers receive only a license, but itself speaks of ownership
• California law requires clear information when selling digital goods
• The court will determine whether Sony adequately informs about the nature of digital purchases

Sony is facing a lawsuit centered on how the company informs buyers about the nature of digital purchases on the PlayStation Store. A class action lawsuit has been filed based on the claim that the platform does not clearly explain that the user is purchasing not the game itself, but a license for its use, which Sony can revoke at any time.

The defendants emphasize that the company does not violate any laws, as 'reasonable consumers' are able to understand the terms of service and license agreements. Sony points out that all necessary information is provided in the documents that the user sees before payment.

However, the organization Consumer Rights Wiki analyzed the official PlayStation website and found a serious contradiction. On the platform's pages, the company uses wording that describes digital games as if the buyer actually owns them. More than 30 such examples were found.

Among the specific cases are the offer to watch a game stream that 'you own', instructions for switching between versions for PS4 and PS5 if the user 'owns' them, as well as a description of updates for Marvel's Wolverine, which states that 'owners' of the standard edition can upgrade to the more expensive version.

The legislative basis of the conflict

The lawsuit is based on California state law, which establishes strict requirements for the marketing of digital goods. According to this law, sellers are prohibited from using the terms 'buy' or 'purchase' if an ordinary consumer could interpret this as a transfer of full and unrestricted ownership rights. An exception is only possible if there is a clear and prior explanation that it is only about a license.

The plaintiffs argue that Sony violates these requirements, contradicting itself. The company uses ownership language on its pages but insists in court that consumers will never receive full ownership rights. This duality, according to the plaintiffs, creates confusion and misleads ordinary buyers.

Current status of the case

The proceedings are at an early stage, and the court still needs to determine whether informing Sony is sufficient to comply with the law. The court must assess how the licensing warnings posted on the PlayStation Store relate to the company's overall communication online and in official materials. There is no final decision yet, but the case is notable as an attempt to protect consumer rights in the era of complete digitalization of entertainment.

The issue of ownership of digital goods remains relevant for the entire industry. In recent years, more players and experts have pointed out that the licensing model, where a company can revoke access at any time, is significantly different from the traditional purchase of a physical product. This litigation could establish new standards for informing consumers about digital purchases.

Source: StopGame